Shipping policy
Processing time: Orders are processed within 1-2 business days.
Shipping to the United States:
- Standard shipping: 7-10 business days — Free
- Priority insured shipping (fast processing & tracking): 5-8 business days — $4.99
Shipping to Europe:
- Economy shipping: 15-25 business days — $3.99
- Standard shipping with tracking: 10-20 business days — $5.99
- Express insured shipping: 8-12 business days — $12.99
Order tracking: Once your order ships, you'll receive a tracking number by email so you can follow your package every step of the way.
Lost or Delayed Packages: We take full responsibility for your order from the moment it leaves our warehouse until it arrives at your door. If your package is lost, significantly delayed, or arrives damaged, please contact us at support@rimstoneco.com and we will arrange a replacement or full refund — no questions asked.